Shipping, Returns & Subscription Policy
Last updated: 5 September 2026
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes those rights.
Shipping and dispatch
Orders containing live plants are dispatched by Express Post from Monday to Wednesday each week. This helps reduce the chance of plants being held in transit over a weekend. Tracking details are provided after dispatch.
Delivery times are estimates and may be affected by postal delays, weather or other circumstances outside our control. We will assist where reasonably possible if a delivery is delayed.
Live-plant delivery and biosecurity
Delivery of live plants is subject to the biosecurity requirements of the destination state or territory. Before dispatch, we may need to confirm that an order can be sent lawfully to the delivery address.
If we cannot legally deliver the live plants in an order, we will contact the customer and provide a full refund for the affected order.
Cancellations and change of mind
An order may be cancelled for change of mind before it is dispatched. Please send the request through the Contact Jenny form at the bottom of our website as soon as possible.
Once an order has been dispatched, it cannot be cancelled or returned for change of mind. This does not affect any rights the customer may have under the Australian Consumer Law when goods are faulty, damaged or incorrectly supplied.
Damaged plants, faulty items or incorrect orders
Please inspect the order promptly after delivery. If plants, materials or other components arrive damaged, faulty or incorrectly supplied, contact us within 48 hours where possible using the Contact Jenny form.
Please include the customer’s name and order number, a description of the problem, and clear photographs of the affected plants or components, the packaging and the shipping label.
We will assess the problem and, where appropriate, replace or refund the affected plants or components. Please do not return live plants unless we ask you to do so and provide return instructions.
The 48-hour request helps us assess damage to live plants promptly. It does not exclude or limit any rights that apply under the Australian Consumer Law.
Succulent Club cancellations
A Succulent Club subscription may be cancelled by sending a request through the Contact Jenny form at least three business days before the next scheduled payment.
If the next payment has already been processed, that month’s kit will still be dispatched and the cancellation will take effect from the following billing cycle.
For questions, cancellations, delivery problems or replacement requests, please use the Contact Jenny form at the bottom of our website.